Cancellation Policy and Other Important Information

Policies

Cancellation Policy and Other Important Information

Cancellation Policy

Cancellation fees are as follows:

Within 14 days: 100% of room charge

Other Important Information

  • Check-in
  • 15:00 to 18:00
    Self check-in after 18:00
  • Check-out
  • By 10:00
  • Luggage storage
  • 9:00 to 18:00
  • Payment Methods
  • It depends on the site you used to make your reservation, but in general, payments are made in advance by credit card (Visa, MasterCard, American Express, JCB) or PayPal. It is also possible to pay by bank transfer to our designated bank account (guests are responsible for bank transfer fees) or by cash at our office. If you wish to use a different payment method, please consult our staff in advance.
  • Curfew
  • None
    Please take your key card with you when going out.
  • Front Desk business hours are 9:00-18:00. It is also possible to contact us outside these hours. Contact information is included in your reservation confirmation.
  • If you will arrive after 18:00, please inform us in advance. If there is no advance notification of late arrival, the check-in counter will close at 18:00. Contact information is included in your reservation confirmation.
  • We will send you an e-mail with information on check-in procedures within 7 days of your check-in date.
  • Please inform us of your estimated time of arrival at least 3 days before your check-in date.
  • The room will not be cleaned during your stay. However, we do provide extra sheets and towels.
  • Charges for no-shows are as follows:
    Cancellation without contact/no-show: 100% of room charge

Kyoto City Accommodation Tax

Starting October 1, 2018, an accommodation tax will be applied to all stays within Kyoto city limits.
The following accommodation tax will be added to the room charge.

Room Rate
(per person per night)
Tax Amount
Less than 20,000 JPY 200 JPY
20,000-49,999 JPY 500 JPY
50,000 JPY or more 1,000 JPY
  • The tax rate is applied to the room charge (exclusive 8% consumption tax) based on per person per night.
  • The accommodation tax is applied only to the room rate. The tax does not apply to the cost of meals, etc.

The ordinance for this Kyoto City accommodation tax was
ratified on March 1, 2018, and
goes into effect on October 1, 2018 as the “Municipal Ordinance for Kyoto City Accommodation Tax”.
For more details, please visit the link below.
http://www.city.kyoto.lg.jp/gyozai/cmsfiles/contents/0000236/236952/chirashi.pdf